Frequently asked questions.

EBO is a proud bike culture based operator with 50 years experience racing and touring, not just a bike-in-a-box. We take our products and customers seriously. EBO is building a chain of regional agents nationwide and already have service bases in; Auckland, Hamilton, Tauranga, Napier/Hastings, Wairarapa, Wellington, Blenheim, Christchurch, Dunedin and Queenstown. EBO can arrange servicing when required, in most regions. We especially support with practical advice, maintenance and parts.

EBO bikes use only top-grade components all the way down to the spokes, cables and hydraulics. Nothing is cheap on an EBO. We don't cut corners even where clients might not notice.

Our 31" hi-donut profile tires with waffle treads give tremendous rollover ability and a floating, fat-tire ride feel while retaining road bike precision. Everyone comments on the smooth yet nimble EBO ride.

The wheels feature strong 2.2mm stainless steel spokes, high spoke counts, and precise hand-tuning. They are extremely solid and durable.

We fit quality Shimano 7-speed derailleurs and Tektro hydraulic disc brakes with advanced bleeding features onto laser-cut rotors for crisp all-weather braking power.

The molded memory foam seats, adjustable shock seat posts, adjustable front shocks, ergonomic grips, and flexible fit provide exceptional comfort for riders 5'3" to 6'6" tall.

EBO uses premium automotive-grade water-based paint with special iridescent finishes. The triple coat and high gloss give our bikes real visual depth and beauty.

We include high-quality mudguards, rear racks, lights, kickstands and other essentials as standard. No upsell gimmicks!

Yes, they most certainly are. We specify quality multi-surface, deep tread toughened soft compound tyres with an interlinked chequerboard tread, for reasonably quiet tarmac riding, and very high grip and flexibility on packed gravel. These are quality tyres.

Yes, EBO carries a stock of spare batteries. In the many hundreds of bikes we’ve sold we’ve only had three or four battery failures, so it’s rare.

Because EBO wants to actually deliver reality. Many 300W motors are actually 250W motors (much cheaper due to lower copper content and vast volumes into EU and Australia etc where 250W is the legal limit.) They have weaker transmissions and are under real strain when climbing. So we went the other way. Ordering special 350W Heavy Duty motor/transmission units, with programming to deliver a genuine 300W onto the road, all through an over-engineered system which doesn’t over-stress the motor. Sometimes quality is a quantity thing.

The ban didn’t used to be a thing, but now it’s strict. Basically, the battery needs to be air-freighted in a non-passenger aircraft freighter. So if you want to fly with your e-bike you need to book the battery or entire bike as separate freight, usually about 5 days before you leave overseas. Your airline will almost definitely help. The cost is minor compared to the fun and local transport costs and hassles you’ll avoid, by having your EBO Foldie on hand. You can take the bike, sans battery with you as luggage, so the battery freight is the only extra cost (and believe me Foldie tourism is the BEST way to see things, with trains etc for the big hauls between cities and regions) The battery must be wrapped in a particular way (talk to us, we know).

Yes…make sure the bike is turned off, but EBO bikes have a double isolation circuit, with basically means the battery might even be safer actually in the bike than floating around in the boot of your car.